Neptunes in all colorways will be back in stock beginning Saturday, August 3 at 11:00 AM U.S. Eastern Time!
I've heard that stock can go pretty quickly. What if I miss out?
We'll be restocking on a rolling basis, as they are assembled. In fact, we will have more en route over the next few weeks. Our goal is always to have a watch for anyone who wants one.
Will adding the watch to my cart reserve it while I check out?
No, our e-commerce platform does not allow this feature. If it did, one person could theoretically hijack the entire store by adding an infinite number of watches to their cart.
We realize that racing through the checkout process isn't fun, but this is precisely why we aim to restock consistently and regularly.
What methods of payment are accepted?
We accept most major credit and debit cards, as well as PayPal. Our ecommerce platform is also set up to receive Apple Pay, but some users have reported that orders don't actually go through when using it, so we advise against it.
Would you be willing to do pre-orders or a deposit to reserve a watch?
We tried doing this last winter, and suffice it to say, it isn't our preferred way. By nature, pre-orders mean that money is being held up for a long time, which puts undue pressure and stress on all parties: customers, us, as well as our manufacturing partners.
It's a more pleasant experience for everyone to have watches shipped shortly after purchase. And if you do miss out and have to wait for the next restock, at least we won't be holding on to your money.
What if I have another question that isn't covered above?
You can reach us at firstname.lastname@example.org. We aim to respond by the next business day.