Refund policy

Lorier

Last updated: July 9, 2026 • Effective date: July 9, 2026


Please inspect your watch thoroughly upon receipt, before wearing. Do not remove the plastic wrap on the bracelet when trying on. We can only accept returns if the watch is in new, unworn condition with the plastic wrap still intact.


1. RETURNS

To initiate a return, please contact info@lorierwatches.com.

Returns must be initiated within 14 days of delivery and items must arrive back to us within 21 days of delivery. Returned items must arrive back to us in new, unworn condition in original packaging with the plastic wrap still intact. Any signs of wear may result in the return being rejected and the item sent back to you, or a restocking fee being applied.

Customers are responsible for ensuring their shipping address is accurate and complete. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.


1.1 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. International taxes and duties paid upon delivery are non-refundable. For information on which countries collect duties and fees at the point of delivery, please visit our Store Policies page. If approved, your refund will be applied to your original payment method within a few business days.

If you have not received your refund, please check your bank account first, then contact your credit card company and bank as processing time may vary. If you still have not received it, contact us at info@lorierwatches.com.

To exercise your EU Right of Withdrawal, click here.

 

1.2 Replacement Parts & Service Components

Lorier may, at its discretion, offer replacement parts and service components—such as bracelet links, crystals, bezels, end links, and similar items—on a case-by-case basis. These items are not listed for general sale and are only available after review and approval by our team.

Because replacement parts are often model-specific and intended to address a particular service or fit need, all approved sales of replacement parts and service components are final and not eligible for return or exchange.

If you receive an incorrect part or an item arrives damaged or defective, please contact us at info@lorierwatches.com.


1.3 Exchanges

We only replace items if they are defective or damaged beyond repair. To request an exchange, contact us at info@lorierwatches.com.


1.4 Return Shipping

Return shipping is the responsibility of the customer. If shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.


2. WARRANTY

Our warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, Lorier will cover the costs of repair or replacement of the product and/or parts that prove to be defective under normal and reasonable use. The warranty period is valid through 12 months after the date of delivery.

To initiate a warranty claim, please contact us at info@lorierwatches.com. The customer is responsible for shipping costs to our service center. If the claim is approved, Lorier will cover return shipping.


2.1 Warranty Exclusions

This warranty does not apply to any costs, repairs, or replacements for the following:

  • Repairs necessitated by use other than normal and/or reasonable use.

  • Blemishes caused by normal wear and tear.

  • Damage resulting from negligence, misuse, abuse, accidents, or alterations.

  • Any damages that may arise after any unauthorized work is attempted.

  • Conditions, malfunctions, or damage not resulting from defects in material or workmanship.

  • Damage to the sapphire crystal. Sapphire is an exceptionally hard material — any crack or chip is the result of significant impact rather than a defect in material or workmanship, and falls outside normal wear and tear.

 

If you are experiencing issues with your watch, please contact info@lorierwatches.com.


3. CONTACT

For any questions regarding our policies, please contact us at info@lorierwatches.com.

Studio Lorier LLC
540 President Street, Suite 1G
Brooklyn, NY 11215