Watch orders are shipped via FedEx (2 days within the US) and FedEx International Priority for $20 for international shipments. As of October 2020, we are no longer able to ship to Russian addresses.
Strap-only orders are shipped via USPS First Class Mail (Domestic and International).
NOTE FOR INTERNATIONAL CUSTOMERS
We are not responsible for any delays caused by customs and/or any fees incurred by customs. Check out this website to get an idea of what estimated customs fees in your country might look like: https://www.simplyduty.com/import-calculator/
PLEASE INSPECT YOUR WATCH THOROUGHLY UPON RECEIPT, BEFORE WEARING. It may be tried on for size, but we can only accept returns if the watch is in new, unworn condition, with the plastic wrap still on the bracelet.
Our warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, Lorier will cover the costs of repair/replacement of the product(s) and/or parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through 12 months after the date of purchase.
This warranty does not apply to any costs, repairs, or replacements for the following:
- Repairs necessitated by use other than normal and/or reasonable use.
- Blemishes caused by normal wear and tear.
- Damage resulting from negligence, misuse, abuse, accidents, or alterations.
- Any damages that may arise after any unauthorized work is attempted.
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
If you are experiencing issues with your watch, please contact firstname.lastname@example.org.
Please contact email@example.com to initiate a return.
Our policy begins 14 days after your tracking number indicates delivery. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the plastic wrapping still intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
215 W 104th St.
New York, NY 10025